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Developing Markets Aren’t Just About Opportunity
While Stephen Elop was describing the culture of a Finnish telecom company he could easily have been referring to many western retail organizations today, specifically the pervasive attitudes around...
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Does History Have a Future?
‘Fortnum & Mason opens second UK store in 307 years,’ was the title of the recent press release in my inbox. Opening two stores in your home market in the time it took the pilgrims to establish...
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A Changing of the Guard: An Interview with Tim Greenhalgh, New Chairman of Fitch
The last 20 years have been a time of incredible upheaval in the retail order. So with the recent announcement of a new chairman at retail design agency Fitch, I was curious to hear the perspective of...
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You Have 7 Minutes To Create Value For Your Shopper
What Are You Doing About It? I recently met with the head of marketing for a major UK broadcaster whose career had previously included senior roles in shopper marketing and innovation with P&G and...
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Passion Can’t Be Found In A Spreadsheet
The distance between Vere and Portman streets in central London is 528 yards; an easy walking distance encompassing the two solitudes of retail today: stores that behave as product sheds and those that...
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The Magic of Christmas Should Just Be the Beginning
If the only effort you make with those you love were once a year, you’d likely be left alone at Christmas. So why do brands and retailers show the love disproportionately at Christmas and then revert...
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What is “Disruptive Innovation” Supposed to Mean?
The IGD’s recent London conference focused on “disruptive innovation.” The organizers brought together industry heavyweights from both retail and brands; several spoke, and all claimed the new reality...
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